When a NAS or server RAID fails, don’t start a rebuild or swap drives around. A rebuild on a degraded array is the most common way data gets lost for good. Power it down and call us.
What we recover
- Synology, QNAP, WD My Cloud, Buffalo and Netgear NAS units
- Server RAID 0, 1, 5, 6 and 10
- Arrays with more failed drives than they can tolerate
- Failed or interrupted rebuilds
- Deleted shares and volumes
- Ransomware-encrypted NAS volumes, where recovery is possible
How we work
We image every drive in the array individually, then rebuild the array from the images, never from the original drives. That keeps your originals safe if a second attempt is needed.
Questions we get asked
Should I label the drives?
Yes. Note which bay each drive came from before removing them.
Can you set up a better backup afterwards?
Yes. See backup and disaster recovery setup.
Bring it in or call us
Walk in to The Willows, Unit 1, 80 Willow Walk, London SE1 5SY, Mon to Sat, 9am to 6pm. We look at the fault and give you a price before any work starts.