A laptop that shows no sign of life can have a simple cause, such as a failed charger or a flat, faulty battery, or a more serious one on the motherboard. We test each part in turn, so you pay only for what has actually failed, and we keep your files safe throughout.
Symptoms we diagnose
- No lights and no fan when the power button is pressed
- Charging light on, but nothing else happens
- Fans spin, but the screen stays black
- Laptop turns on, then switches off after a few seconds
- Stuck on the manufacturer’s logo or a blinking cursor
- Laptop stopped working after a spill or a drop
Common causes
- Faulty charger or a damaged DC jack or USB-C port
- Dead or swollen battery
- Short circuit on the motherboard, often after liquid damage
- Failed memory, SSD or BIOS chip
- Failed screen or screen cable (the laptop is actually running)
We diagnose the fault on the bench and agree the price with you before any work starts. Many repairs are finished the same day when parts are in stock, and all come with a 3-month warranty.
Questions we get asked
Will I lose my files?
Usually not. The SSD or hard drive is rarely the part that has failed. If it is, we can recover the data before repairing anything.
Is it worth repairing an older laptop?
We tell you honestly. If the repair would cost more than the laptop is worth, we say so, and we can move your files to a new one.
Book online, bring it in or call us
Book online in two minutes, or walk in to The Willows, Unit 1, 80 Willow Walk, London SE1 5SY, Mon to Sat, 9am to 6pm. We look at the fault and give you a price before any work starts.