We recover data from Western Digital My Cloud network drives, including single-drive and multi-bay models. Many older My Cloud models no longer get updates, and some single-drive models encrypt data so it can’t simply be read on a PC.
Devices we recover
- My Cloud and My Cloud Home (single drive)
- My Cloud Home Duo, EX2 Ultra and Mirror
- EX4100, PR2100 and PR4100
Problems we recover from
- NAS not found on the network
- Drive failed or making noises
- RAID volume degraded or missing
- Deleted shares and files
- Firmware updates gone wrong
Don’t factory-reset the My Cloud or initialise its drives. That can erase the volume information needed for recovery.
How it works
We assess the drive, tell you what’s wrong and what recovery will cost, and only go ahead when you agree. We work on a copy of the drive wherever possible, so your original isn’t put at further risk.
Book online, bring it in or call us
Book online in two minutes, or walk in to The Willows, Unit 1, 80 Willow Walk, London SE1 5SY, Mon to Sat, 9am to 6pm. We look at the fault and give you a price before any work starts.